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Policies
Booking Policy
1. Booking Appointments: Appointments can be made online, by phone, or in person at our salon. A confirmation message will be sent once your booking is secured. Please ensure your contact details are correct to receive updates. A 50% deposit is required to secure all bookings. Deposits can be paid at the time of booking via phone, online, or in person.
2. Cancellations and Rescheduling: We require at least 72 hours' notice for cancellations or rescheduling of appointments. Cancellations made within 72 hours may incur a cancellation fee of 50% of the booked service price, which will be deducted from the deposit. Rescheduling must be done within two weeks of the original appointment date, or the deposit will be forfeited.
3. Late Arrivals: Please arrive on time for your appointment. If you are more than 20 minutes late, we may need to adjust your service to accommodate our schedule, or your appointment may need to be rescheduled. In some cases, late arrivals may incur a fee.
4. No-Show Policy: Clients who fail to show up for their appointment without prior notice will be charged 100% of the booked service price, and the deposit will be forfeited. Repeat no-shows may result in a requirement to prepay for future appointments in full.
5. Deposit Policy: A 50% deposit is required for all bookings and will be applied to your final service cost. Deposits are non-refundable but can be transferred to another appointment if rescheduled within 72 hours’ notice and rebooked within two weeks of the original appointment.
6. Payment: We accept cash, EFTPOS, major credit cards and Afterpay. ZIP is available for purchases in-store, subject to terms and conditions.
7. Changes to Services: Any changes to your booked services should be requested before your appointment to ensure adequate time is allocated.
8. Special Requests and Accessibility: If you have any special requests or need additional assistance during your visit, please let us know when booking so we can accommodate your needs.
9. Health and Safety: If you are unwell, please reschedule your appointment for the safety of our staff and other clients. Clients under the influence of drugs or alcohol may be refused service.
Service Refund Policy
If you are not satisfied with a service provided, please let us know immediately. We are committed to working with you to address your concerns and find an appropriate solution.
1. Refunds on Services:
Unsatisfactory Results: If you are unhappy with the outcome of a service, please contact us within 24 hours of your appointment to discuss your concerns. We will assess the issue and, if deemed appropriate, offer a complimentary redo or adjustment of the service. Refunds will only be considered if a redo is not feasible.
Change of Mind: Refunds are not available for change of mind after a service has been completed. Please communicate your preferences clearly during your consultation to ensure the desired outcome.
Allergic Reactions: If you experience an allergic reaction, please inform us immediately. A refund may be considered if the reaction was caused by our products and was not pre-discussed during the consultation.
2. Redo Policy:
Redo services are provided at no additional cost if the original service did not meet the agreed-upon expectations, as long as the complaint is made within 24 hours of the original appointment. Redos are not applicable if the outcome has been altered by another salon or if the client fails to follow aftercare advice provided by our team.
3. Cancellation and No-Show Fees: Please refer to our Booking Policy for information on cancellations, late arrivals, and no-show fees.
4. Non-Refundable Services:
Refunds are not available for services that have been completed as per the consultation agreement but may not meet personal preferences or change of mind.
6. Consumer Guarantees Act:
Our policy complies with the Consumer Guarantees Act 1993, which requires services to be performed with reasonable care and skill, be fit for purpose, and delivered within a reasonable timeframe. If a service does not meet these guarantees, you are entitled to have the service fixed.
Product Refund Policy
Our refund policy is guided by New Zealand Consumer Law to ensure fair treatment of our customers.
1. Refunds, Returns, and Exchanges: Faulty or Damaged Products: If a product you purchased is faulty, damaged, or does not meet acceptable quality standards, you are entitled to a repair, replacement, or refund. Please notify us as soon as possible and return the item with proof of purchase. Incorrect Products: If you receive the wrong product, please contact us immediately, and we will arrange an exchange or refund, including any postage costs incurred in returning the item. Change of Mind: We do not offer refunds or exchanges if you simply change your mind, so please choose carefully.
2. Conditions for Returns: Products must be returned within a reasonable time, typically within 14 days of purchase. The item must be in its original condition, unused, and in the original packaging. Proof of purchase, such as a receipt or invoice, is required for all returns and exchanges.
3. Exceptions: Due to health and hygiene reasons, we cannot accept returns on opened or used personal care products, including haircare, skincare, and beauty devices, unless they are faulty. Gift cards, vouchers, and sale items are non-refundable and cannot be exchanged.
4. How to Return Products: Products can be returned in person at our salon or by post. If returning by post, please contact us first to arrange the return and confirm the address. Return postage costs for non-faulty items are the responsibility of the customer.
5. Refund Method: Refunds will be processed using the original payment method within 7 business days of the returned item being received and inspected.
6. Consumer Guarantees Act: Our policy complies with the Consumer Guarantees Act 1993, ensuring that goods are of acceptable quality, fit for purpose, and as described. If the product fails to meet these guarantees, you have the right to a remedy.
eGift Card Policy
1. Purchase and Redemption eGift Cards can be purchased online through our website or in-store. eGift Cards are redeemable for any hair, beauty, or retail service provided at K C Hair and Beauty. eGift Cards are not redeemable for cash and cannot be used to purchase other gift cards. eGift Cards are non-refundable and cannot be exchanged for cash, even if lost or stolen.
2. Expiry and Validity eGift Cards are valid for 12 months from the date of purchase. Any remaining balance on the card after the expiry date will be forfeited.
3. Using eGift Cards eGift Cards can be used in one or multiple transactions until the full value has been redeemed.If the total cost of your service exceeds the balance of the eGift Card, the remaining amount must be paid using another payment method.
4. Lost or Stolen eGift Cards K C Hair and Beauty is not responsible for lost, stolen, or damaged eGift Cards. Treat your eGift Card like cash. Lost or stolen eGift Cards will not be replaced.
5. Refunds and Cancellations eGift Cards cannot be returned or refunded after purchase. Services or products purchased using an eGift Card that are later returned or refunded will be credited back to the eGift Card.
6. Checking eGift Card Balance To check your eGift Card balance, please contact our salon at 04 478 0005 or email us at info@kchairandbeauty.co.nz.
7. Changes to the Policy K C Hair and Beauty reserves the right to amend the eGift Card terms and conditions at any time without prior notice.
Terms and Conditions
By using our website and purchasing from us, you agree to the following terms and conditions.
1. Scope: We provide hair services, beauty services and retail products through this website. All purchases are subject to these terms, and by placing an order, you agree to be bound by them.
2. Usage Guidelines: Customers must use this site for lawful purposes only. You must not misuse our site by knowingly introducing viruses or other harmful material. The intellectual property on this site, including logos, images, and content, belongs to K C Hair and Beaty unless otherwise stated.
3. Pricing and Payment: All prices are in New Zealand dollars (NZD). We accept all major debit/credit cards, Afterpay and ZIP. Payment is taken at the time of purchase. We reserve the right to change prices without notice.
4. Liability: We will not be liable for any damages that arise from the use of, or inability to use, this site, including any loss of data or profits. We also won’t be liable for any product shortages or website downtime.
5. Governing Law: These terms are governed by the laws of New Zealand, and any disputes will be settled under New Zealand law.
Privacy Policy
​​K C Hair and Beauty is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.
1. Data Collection: We collect personal information such as your name, address, email, phone number, and payment details when you place an order or subscribe to our newsletters.
2. How We Use Your Information: We use this information to process and deliver your orders, communicate with you, and improve our services. Your information may also be used for marketing purposes if you have opted in to receive promotional emails.
3. Third-Party Sharing: We do not share your personal information with third parties, except for trusted partners such as payment processors and couriers, who assist in fulfilling your order.
4. Cookies: We use cookies to enhance your browsing experience and provide you with personalised content. You can opt out of cookies by adjusting your browser settings.
5. Your Rights: You have the right to access, update, or request the deletion of your personal data. Please contact us at info@kchairandbeauty.co.nz for any requests.
Shipping & Delivery Policy
We aim to deliver your order as quickly as possible. Please review the details below.
1. Shipping Costs: Shipping fees are calculated at checkout and depend on the delivery location.
2. Delivery Timeframes: Domestic orders typically take 3-5 business days to arrive.
3. Tracking: Once your order is dispatched, we will send you a tracking number via email. You can track your order on the courier's website.
4. Lost or Delayed Packages: If your order is lost or delayed, please contact us at info@kchairandbeauty.co.nz. We will work with the courier to resolve the issue.
Customer Service Policy
We are here to help! If you have any questions or concerns, please get in touch with us.
1. Contact Information: You can reach us via email at info@kchairandbeauty.co.nz or phone at 04 478 0005. Our customer service hours are Tuesday to Friday 10-5pm.
2. Response Times: We aim to respond to all inquiries within 3 hours, during our business hours.
Warranty Policy
We stand by the quality of our products. Please refer to the details below for warranty information.
1. Coverage: GESKE comes with a 15 Year warranty covering manufacturing defects. This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.
2. Claim Process: If you believe your item is faulty and under warranty, please contact us at [email address] with proof of purchase and images of the fault.
Cancellation Policy (Retail Products)
1. Order Cancellations: You may cancel your order within 24 hours of placing it, as long as it hasn’t been dispatched. To cancel, please contact us at info@kchairandbeauty.co.nz as soon as possible.
2. Changes to Orders: If you wish to make changes to your order, contact us immediately. We will do our best to accommodate changes, but we cannot guarantee this after the order has been processed.You may cancel your order within 24 hours of placing it, as long as it hasn’t been dispatched. To cancel, please contact us at info@kchairandbeauty.co.nz as soon as possible.
Legal Compliance
We comply with New Zealand’s Consumer Guarantees Act 1993 and Fair Trading Act 1986, ensuring that you receive goods of acceptable quality and are not misled by any false or deceptive claims.
Payment Security and Fraud Prevention
We use secure payment gateways, such as [list payment providers], to protect your personal and payment information. All payments are encrypted, and we follow strict security measures to prevent fraud.
Dispute Resolution Policy
If you have any issues with our products or services, we encourage you to contact us directly at info@kchairandbeauty.co.nz so we can resolve the matter. If a resolution cannot be reached, any disputes will be settled under New Zealand law.
K C Hair and Beauty Membership Terms and Conditions
These terms and conditions ("Terms") govern your use of the K C Hair and Beauty membership programme ("Membership"). By signing up for the Membership, you agree to be bound by these Terms. Please read them carefully.
1. Membership Overview
1.1. The Membership provides exclusive access to discounts, promotions, events, priority booking, and other benefits as offered by K C Hair and Beauty ("we", "us", "our").
1.2. The Membership is non-transferable and is for individual use only.
1.3. The Membership is available to customers aged 18 and over. By signing up, you confirm that you meet this requirement.
2. Membership Benefits
2.1. As a member, you will receive exclusive offers, access to promotions, early event notifications, and loyalty points accumulation.
2.2. Offers and promotions are subject to change without prior notice.
2.3. Discounts cannot be used in conjunction with other offers unless otherwise stated.
2.4. Some offers may be exclusive to in-store or online purchases. Details will be provided with each offer.
3. Fees and Payments
3.1. The Membership may be offered free or with an associated fee, which will be disclosed at the time of registration.
3.2. If a fee is required, it will be charged depending on the plan you select. All payments are non-refundable.
3.3. We reserve the right to change the membership fees upon renewal, with 30 days' notice.
4. Loyalty Programme
4.1. Members may accumulate loyalty points through purchases or specific promotions.
4.2. Points earned can be redeemed on select products and services, subject to availability.
4.3. Loyalty points expire after 12 months of inactivity on your account.
4.4. Loyalty points cannot be transferred, exchanged for cash, or redeemed alongside other discount offers.
5. Termination and Cancellation
5.1. Your Right to Cancel
5.1.1. You may cancel your Membership at any time by contacting us via email at info@kchairandbeauty.co.nz or through the members' app under the "Pricing Plans" section.
5.1.2. Upon cancellation, any unused benefits, rewards, or loyalty points will be forfeited and are non-refundable.
5.1.3. If you have paid an annual or monthly fee for the Membership, cancellation will take effect at the end of your current billing period. You will continue to have access to Membership benefits until the period expires. No pro-rata refunds will be given for the remaining time.
5.1.4. If you wish to rejoin the Membership after cancelling, you will need to re-register and pay the applicable fees.
5.2. Payment for Services Received vs Services Due
5.2.1. If you have cancelled your Membership but have upcoming appointments booked, you are required to pay for those services at the full, non-member rate unless the service is received before the end of your current billing period (if paid Membership applies).
5.2.2. Any prepaid services or packages (e.g., facials, treatments) that were purchased at a discounted member rate prior to cancellation will still be honoured at the discounted price, provided they are used within the validity period.
5.2.3. For any outstanding payments related to services received before cancellation, you must settle all dues at the Membership rate before your cancellation becomes effective. Failure to do so may result in us charging the non-member rate for the services.
5.3. Our Right to Cancel
5.3.1. We reserve the right to cancel your Membership at our discretion if you violate these Terms, engage in fraudulent activity, misuse the Membership benefits, or exhibit unlawful or improper conduct that affects K C Hair and Beauty or other members.
5.3.2. If we cancel your Membership due to a breach of Terms, any remaining benefits, including loyalty points and access to special offers, will be immediately forfeited, and you will not be entitled to any refund of the fees paid.
5.3.3. In the event of business closure or a decision to discontinue the Membership programme, we will provide 30 days' notice via email or app notifications. You may continue to use your Membership benefits during this period, after which the Membership will automatically end, and no further payments will be charged. If applicable, a pro-rata refund may be provided for any portion of the membership period remaining after the closure date.
5.4. Refunds and Fees Upon Cancellation
5.4.1. If your Membership is cancelled before the end of a billing cycle, no partial refunds will be issued. You will retain access to the Membership benefits until the end of the current cycle.
5.4.2. For memberships with no fees (free memberships), cancellation will be effective immediately upon confirmation, and you will lose access to all Membership benefits and rewards from the date of cancellation.
5.4.3. Any promotional offers, loyalty points, or discounted services accumulated during your Membership are non-transferable and cannot be exchanged for cash or other services after cancellation.
5.4.4. If you have booked services that are scheduled for a future date after cancellation, these services will be charged at the non-member rate at the time of the appointment unless otherwise specified.
5.4.5. Any services that have been partially paid for through Membership benefits or discounts will require the balance to be settled in full at the non-member rate if the service is rendered after your Membership has expired or been cancelled.
5.5. How to Cancel
To cancel your Membership:
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Email us at info@kchairandbeauty.co.nz with the subject line "Membership Cancellation". Include your full name, membership ID (if applicable), and reason for cancellation.
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Alternatively, log into the members’ app, go to "My Account", select "Manage Membership", and follow the instructions to cancel your Membership.
We will confirm your cancellation via email or app notification within 7 working days of receiving your request. If you do not receive a confirmation, please contact us again.
6. Changes to the Terms and Conditions
6.1. We reserve the right to modify these Terms at any time. Any changes will be posted on our website and communicated to members via email or app notifications.
6.2. Continued use of the Membership following any changes constitutes acceptance of the new Terms.
7. Privacy and Data Protection
7.1. By signing up for the Membership, you consent to us collecting, storing, and processing your personal information in accordance with our Privacy Policy.
7.2. We will only use your personal data for the purpose of managing your Membership and sending you relevant communications and offers.
7.3. You can manage your communication preferences by contacting us or via your membership account.
8. Limitation of Liability
8.1. To the fullest extent permitted by law, K C Hair and Beauty will not be liable for any indirect, incidental, or consequential damages arising from your Membership or the use of Membership benefits.
8.2. Our liability for any claim arising out of these Terms is limited to the value of the Membership fee paid by you (if applicable).
9. Governing Law
9.1. These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.
10. Contact Information
If you have any questions regarding these Terms or your Membership, please contact us at:
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Email: info@kchairandbeauty.co.nz
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Phone: 04 478 0005
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Address: K C Hair and Beauty, 4/33 Johnsonville Road, Johnsonville, Wellington 6037